Privacy Policy

Last updated: 01 October 2026

At The Coach & Horses, Lubenham, we take your privacy seriously. Whether you’re browsing our website, making an enquiry, booking a table or joining our VIP Club, we want you to feel confident about how your personal information is collected, used and protected.

This Privacy Policy explains what information we collect, why we collect it, how we use it and your rights under UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

The Coach & Horses is a pub and restaurant located in Lubenham, near Market Harborough, Leicestershire.

Website: https://coachandhorseslubenham.co.uk

Business: The Coach & Horses, Lubenham

Location: Lubenham, Market Harborough, Leicestershire, UK

For privacy-related enquiries, please contact us using the details provided on our website.

For the purposes of UK data protection legislation, the organisation operating The Coach & Horses is responsible for determining how and why your personal information is processed.

2. Information We Collect

We may collect personal information when you interact with our website or contact us directly.

This may include:

Contact information: Your name, email address and telephone number.
Booking information: Your preferred date, time, party size, special requests and other information relevant to your reservation.
Enquiry information: Details you provide when completing a contact form or contacting us by email or telephone.
VIP Club information: Your name, email address, birthday or other information you voluntarily provide when registering for our VIP Club.
Marketing preferences: Your choices about receiving news, offers, events and promotional communications.
Technical information: Your IP address, browser type, device information and website usage information collected through cookies and similar technologies.

We only collect information that is relevant to the services we provide or the purpose for which you contact us.

3. How We Use Your Information

We use personal information to operate our pub and restaurant, respond to customers and improve our services.

Bookings and Reservations

To manage restaurant reservations, respond to booking requests, confirm arrangements and contact you about your visit.

Customer Enquiries

To answer questions about our menus, opening times, facilities, events, private functions and other services.

Christmas and Special Event Bookings

To organise festive dining, Christmas parties, group bookings and other events, including communicating important booking information.

VIP Club Membership

To administer our VIP Club, including birthday rewards, monthly prize draws, exclusive offers and member communications.

Email Marketing

To send newsletters, promotional offers, upcoming event information and pub news where we have the appropriate consent or another lawful basis to do so.

Website Operation and Improvement

To maintain website security, troubleshoot technical problems, understand website performance and improve the experience for visitors.

Legal and Regulatory Obligations

To maintain records and meet applicable legal, financial and regulatory requirements.

4. Our Lawful Basis for Processing Your Information

Under UK GDPR, we must have a lawful basis for processing your personal information.

Depending on the circumstances, we may rely on:

Consent: Where you have actively agreed to receive marketing emails, join our VIP Club or allow optional cookies.
Contract: Where processing your information is necessary to manage a booking or provide a service you have requested.
Legitimate interests: Where processing is reasonably necessary to operate and protect our business, respond to general enquiries or improve our services, provided your rights and interests are appropriately considered.
Legal obligation: Where we are required to retain or process information to comply with applicable laws.

Where we rely on consent, you can withdraw it at any time.

5. Restaurant Bookings and Enquiries

When you contact us about a table reservation, group booking, private function or special event, we may collect the information necessary to deal with your request.

This information may include your name, contact details, booking preferences and any relevant special requirements.

We use this information to respond to your enquiry, manage your booking and provide the service you have requested.

If you provide dietary requirements or allergy information, we will use it to help us respond appropriately to your needs. Please avoid submitting unrelated sensitive personal information.

Where information reveals health details, we will handle it with additional care and ensure an appropriate legal basis applies.

6. The Coach VIP Club

Our VIP Club allows members to enjoy exclusive benefits, including birthday rewards, entry into our monthly £75 voucher prize draw and special offers.

When you join, we may collect your name, email address and birthday information.

We use this information to:

Manage your VIP Club membership.
Provide eligible birthday rewards.
Administer monthly prize draws and contact winners.
Send exclusive offers, event announcements and pub news.
Keep you informed about membership benefits.

Membership is free.

Where you consent to marketing emails, you can unsubscribe at any time using the unsubscribe link included in our communications.

Unsubscribing from marketing does not necessarily remove information we are required to retain for legitimate administrative or legal purposes.

7. Email Marketing and Newsletters

We may send promotional emails containing information about our menus, events, seasonal celebrations, special offers and VIP Club benefits.

We only send electronic marketing where permitted by applicable UK privacy and electronic marketing laws, including the Privacy and Electronic Communications Regulations (PECR).

You can opt out of marketing communications at any time by clicking the unsubscribe link in our emails or contacting us directly.

We may use a third-party email marketing provider to manage subscriptions, distribute newsletters and measure engagement.

Where such services process personal information on our behalf, we take appropriate steps to ensure your information is protected.

We do not sell your personal information to third-party advertisers.

8. Cookies and Website Tracking

Our website may use cookies and similar technologies to operate correctly, remember preferences and understand how visitors use the website.

Cookies are small text files stored on your device when you visit a website.

The types of cookies we may use include:

Essential Cookies

These are necessary for the website to function correctly, maintain security and provide requested functionality.

Analytics Cookies

These help us understand how visitors interact with our website, such as which pages are popular and how visitors navigate between pages.

Functional Cookies

These may remember certain preferences or support additional website features.

Marketing Cookies

Where enabled, these may help us measure advertising effectiveness or deliver relevant promotional content.

We will request consent before placing non-essential cookies where required by law.

You can manage your cookie preferences through our website’s cookie controls, where available, or through your browser settings.

For more information about cookies and your choices, visit the Information Commissioner’s Office.

9. Embedded Content and Third-Party Websites

Some pages on our website may contain embedded content or links to external websites, including maps, videos, social media platforms or booking services.

Embedded content may behave as though you have visited the external website directly.

These third parties may collect information, use cookies or track interactions in accordance with their own privacy policies.

We recommend reviewing the privacy policies of any external websites you visit.

We are not responsible for the privacy practices of independently operated third-party websites.

10. Who We Share Your Information With

We do not sell or rent your personal information.

However, we may share information with trusted service providers where necessary to operate our business.

These may include:

Website hosting and technical support providers.
Email marketing and newsletter platforms.
Restaurant booking or event management providers.
Website analytics and security services.
Professional advisers, where necessary.
Regulatory authorities or law enforcement agencies where disclosure is legally required.

Where third parties process personal information on our behalf, we seek to ensure appropriate contractual and security safeguards are in place.

11. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including meeting legal and regulatory obligations.

Retention periods vary depending on the information involved.

General enquiries: Retained for a reasonable period to manage correspondence and any necessary follow-up.
Booking records: Retained for operational, customer service and relevant legal purposes.
VIP Club membership: Retained while your membership remains active, unless a longer period is legally necessary.
Marketing information: Retained while you remain subscribed, with limited suppression records retained where necessary to respect unsubscribe requests.
Financial and transaction records: Retained for the periods required by applicable tax and accounting legislation.
Website security information: Retained for a limited period appropriate to the relevant security purpose.

When information is no longer required, we will securely delete or anonymise it.

12. How We Protect Your Information

We take reasonable technical and organisational measures to protect personal information against unauthorised access, accidental loss, misuse, alteration or disclosure.

These measures may include secure website connections, restricted administrative access, software security updates and appropriate safeguards for third-party services.

Although we take security seriously, no internet-based service can guarantee absolute security.

13. International Data Transfers

Some of our service providers may process or store information outside the United Kingdom.

Where personal information is transferred internationally, we take steps to ensure appropriate safeguards are in place, as required by UK data protection legislation.

These may include UK adequacy regulations or approved contractual safeguards.

14. Your Data Protection Rights

Under UK data protection legislation, you have a number of rights concerning your personal information.

Depending on the circumstances, these include:

Right of access: Request a copy of the personal information we hold about you.
Right to rectification: Ask us to correct inaccurate or incomplete information.
Right to erasure: Request deletion of your information in certain circumstances.
Right to restrict processing: Ask us to limit how your information is used in certain circumstances.
Right to object: Object to certain types of processing, including direct marketing.
Right to data portability: Request certain information in a structured, commonly used and machine-readable format.
Right to withdraw consent: Withdraw previously given consent at any time without affecting the lawfulness of processing before withdrawal.

These rights are subject to applicable legal conditions and exemptions.

To exercise your rights, please contact us using the details on our website.

We will normally respond to valid requests within one calendar month, subject to applicable legal provisions.

15. Children’s Privacy

Our website and VIP Club are not specifically directed towards children.

We do not knowingly collect personal information from children for marketing purposes without an appropriate lawful basis and any consent required by law.

If you believe a child has provided personal information to us inappropriately, please contact us so we can investigate.

16. Your Right to Complain

If you have concerns about how we handle your personal information, we encourage you to contact us first so we can investigate and address your concerns.

You also have the right to complain to the UK’s independent data protection regulator, the Information Commissioner’s Office (ICO).

Information Commissioner’s Office

Website: https://ico.org.uk/

Telephone: 0303 123 1113

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, website functionality, legal requirements or data protection practices.

Any updates will be published on this page, together with the date of the latest revision.

We recommend reviewing this page periodically.

18. Contact Us

If you have any questions about this Privacy Policy, how your information is handled or your data protection rights, please contact:

The Coach & Horses

Lubenham, Market Harborough, Leicestershire